mh777's Privacy Policy

1. What Information We Collect

When you register, log in, and use services on the mh777 platform, we may collect the following types of information:

1.1 Personally Identifiable Information

• Full name and username
• Date of birth (for age verification — this platform is for those aged 21 and above only)
• Mobile number and email address
• National ID or passport number (for identity verification)
• Residential address

1.2 Financial Information

• bKash, Nagad, Rocket, Upay account numbers (for processing transactions)
• Bank account details (where applicable)
• Deposit and withdrawal history

1.3 Technical Information

• IP address and device type
• Browser type and version
• Operating system information
• Login time, session duration, and usage patterns
• Information collected from cookies and similar tracking technologies

1.4 Gaming Activity Information

• Betting history and gaming logs
• Bonus and promotion usage history
• Account balance change records

2. Purpose of Data Collection

mh777 collects and uses your information for the following legitimate purposes:

• Account Management: To create, verify, and manage your account.
• Identity Verification: To confirm age and prevent fraud (KYC process).
• Financial Transactions: To complete deposit and withdrawal processes.
• Service Improvement: To enhance the platform experience and add new features.
• Customer Support: To resolve your issues and provide assistance.
• Responsible Gaming: To identify and prevent excessive gaming behaviour.
• Security & Fraud Prevention: To detect and stop suspicious activity.
• Communication: To send important updates, policy changes, or service-related notices.

3. Data Storage & Protection

mh777 takes the highest technological and organisational measures to protect your information. We use SSL (Secure Socket Layer) encryption technology, which keeps your personal and financial information fully encrypted during transmission.

For stored data, we follow industry-standard encryption methods. Only authorised staff who need access to information for their work are permitted to access it. All staff work under strict confidentiality agreements.

The retention period for data depends on the type of information and applicable legal obligations. Financial transaction records are retained for the period required by regulatory authorities.

4. Sharing Information with Third Parties

mh777 does not sell, rent, or transfer your personal information to third parties for any commercial purpose. However, information may be shared in the following limited circumstances:

• Payment Processing: Necessary information is shared with the relevant payment service providers to complete financial transactions via bKash, Nagad, Rocket, Upay, and bank transfers.
• Technology Partners: With technology service providers necessary for operating the platform, who work under strict confidentiality agreements.
• Legal Obligations: In response to lawful requests from courts, regulatory bodies, or law enforcement authorities.
• Fraud Prevention: With authorised organisations to help detect fraudulent activity.

Third parties receive only the information needed for a specific purpose and may not use that information for any other purpose.

5. Cookies & Tracking Technology

The mh777 platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience on the platform.

5.1 Types of Cookies We Use

• Essential Cookies: Essential for maintaining login sessions and ensuring the core functionality of the platform.
• Functional Cookies: To remember your preferences (such as language selection).
• Analytics Cookies: To understand which parts of the platform are used most, which helps improve the quality of the service.

5.2 Cookie Controls

You can block or delete cookies by changing your browser settings. Keep in mind that disabling essential cookies may cause some features of the platform to stop working.

6. Your Rights

You have the following rights regarding your information, which mh777 respects and upholds:

• Right of Access: You can find out what information we hold about you.
• Right to Rectification: If your information is incorrect or incomplete, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request that your information be deleted, though some information may be retained due to legal obligations.
• Right to Restrict Processing: In certain circumstances you can request that the processing of your information be limited.
• Right to Portability: The right to receive your information in a structured, commonly used format.
• Right to Object: You can object to the processing of your information for specific purposes.

To exercise these rights, contact us at [email protected].

7. Protection of Minors' Information

The mh777 platform is strictly for adults. Only persons aged 21 and above may use this platform. We do not knowingly collect information from any minor.

We make every effort to ensure this through an age verification process at the time of registration. If we become aware that a minor's information has been collected, we will immediately delete that information and close the associated account.

8. International Data Transfers

Our servers and technology infrastructure may be located in various countries. Your information may cross international borders for processing purposes. However, wherever data is processed, mh777 ensures the same standard of protection described in this Policy.

For transfers of data to third-party countries, we ensure appropriate contractual safeguards are in place.

9. Steps in the Event of a Security Breach

If for any reason the security of your information is breached and this creates a risk to your rights or interests, mh777 will notify you of the matter as quickly as possible. We will clearly communicate the nature of the incident, the potential impact, and the steps we have taken.

We continuously conduct security testing and upgrades to prevent any such incidents.

10. Policy Changes

This Privacy Policy may change from time to time due to business changes, technological developments, or legal requirements. For any significant changes, we will:

• Update the "Last Updated" date at the top of the Policy.
• Send a notification to your registered mobile number or email.
• Display a notice when you access the platform.

If you continue to use the platform after the changes, it will be taken as your acceptance of the updated Policy.

11. Applicable Law & Dispute Resolution

This Privacy Policy and our data processing activities are governed by applicable international privacy laws and regulations. We are committed to protecting the information of our users.

If you have any dispute or complaint regarding this Policy, please contact our customer support team first. We will make every effort to resolve the matter amicably.

12. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 (Bengali & English)

Our privacy team will make every effort to respond to your request as quickly as possible.